CAG' Investigative Standards

CAG Standard 100

Evidence Evaluation Standard

Framework for separating evidence, observations and conclusions

Status: Unavailable (Planned)

CAG Standard 201

Documentation Standard

Requirements for consistent, transparent investigative documentation

Status: Available Version: 1.0

Verification Standard

Professional expectations for validating facts, evidence, and statements. activities.

Status: Unavailable (Planned)

CAG Standard 301

Claim Analysis Group developed the CAG Investigative Standards to establish a consistent framework for investigative documentation, evidence evaluation, verification, and analytical reasoning.

These standards are not legal requirements. They represent professional practices developed from practical insurance investigative experience and are intended to promote objective, transparent, and defensible investigative work.

As additional standards are developed, this publication will continue to expand

CAG Standard 400

CAG Standard 501

CAG Standard 601

Claim Defensibility Standard

Criteria for assessing the defensibility of investigative conclusions

Status: Unavailable (Planned)

Investigative Principles

The foundational principles that guide objective investigative reasoning

Status: Coming Soon

Investigative Reporting Standard

Structure and expectations for analytical reporting

Status: Unavailable (Planned)

Why We Publish Our Standards

Our standards exist for one reason: to provide clients with a clear understanding of what they can expect from Claim Analysis Group. In an industry where investigative approaches and documentation practices can vary considerably, we believe expectations should never be left to assumption. Publishing our standards demonstrates the level of rigor, professionalism, and investigative discipline we commit to on every engagement.

Our standards also serve an important internal purpose: they hold us accountable. By defining the principles, documentation practices, and investigative expectations that guide our work, we promote consistency across every assignment. Clients should not have to wonder how CAG approaches an investigation, our standards make that approach transparent.

Most importantly, these standards reflect who we are as an organization. They embody the values that shape every analysis we perform: objectivity, evidence-based reasoning, disciplined verification, and clear documentation. They are designed to support consistent, defensible investigative work while giving clients confidence that every engagement is approached using the same structured methodology.

Publishing our standards is more than a statement of intent. It is a public commitment to the professional practices that define Claim Analysis Group.

Standard Governance & Revision

Claim Analysis Group maintains a formal governance process for the development, review, and revision of its investigative standards.

Standards are reviewed periodically and to ensure continued alignment with professional investigative practices, regulatory expectations, and emerging industry developments.

Material revisions are documented through version-controlled publications, with each release identifying the effective version and revision history.

Disclaimer

CAG Standards are professional practice standards developed by Claim Analysis Group to guide its investigative and analytical services. They are intended to promote consistency, objectivity, and disciplined investigative methodology within CAG’s work.

These standards are not laws, regulations, legal requirements, or industry-wide standards. They do not replace applicable statutes, regulatory obligations, policy provisions, or client-specific claim handling procedures. Clients remain responsible for all claim decisions, regulatory compliance, and the application of their own policies and procedures.