Claim Analysis Group, LLC

Privacy Policy

Effective Date: November 29, 2025
Last Updated: July 11, 2026

Privacy Policy

Claim Analysis Group, LLC ("Claim Analysis Group," "CAG," "we," "our," or "us") is committed to protecting the confidentiality, privacy, and security of the information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, safeguard, retain, and process information when you:

• visit our website;

• contact us regarding our Services;

• submit a request for information;

• engage us to perform investigative analysis services; or

• otherwise interact with Claim Analysis Group.

This Privacy Policy applies to our website located at:

https://www.claimanalysisgroup.com

By accessing our website or engaging our Services, you acknowledge that you have read this Privacy Policy.

Your use of our Services is also governed by our Terms of Service.

1. Information We Collect

Because Claim Analysis Group primarily serves insurance companies, Third-Party Administrators (TPAs), Managing General Agents (MGAs), Special Investigation Units (SIUs), self-insured organizations, law firms, and related business clients, we collect information in two primary categories.

A. Information Provided by Business Clients

To perform our investigative analysis services, authorized business clients may provide claim-related information including:

• claimant names;

• contact information;

• dates of birth;

• claim numbers;

• policy information;

• dates of loss;

• travel documentation;

• receipts;

• invoices;

• medical documentation;

• employer documentation;

• photographs;

• correspondence;

• supporting claim materials; and

• other documentation relevant to the requested engagement.

The amount and type of information submitted is determined by the Client based upon the scope of the requested review.

B. Business Contact Information

When communicating with us, we may collect information such as:

• your name;

• company name;

• business title;

• corporate email address;

• business telephone number; and

• other information you voluntarily provide.

C. Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address;

• browser type;

• operating system;

• referring website;

• pages visited;

• date and time of access;

• approximate geographic location derived from IP address;

• device information; and

• website interaction data collected through cookies or similar technologies.

This information helps us improve website performance, security, and user experience.

2. How We Use Information

We use information only for legitimate business purposes related to operating Claim Analysis Group.

These purposes include:

• performing investigative analysis services;

• reviewing submitted documentation;

• identifying inconsistencies or fraud indicators;

• preparing reports;

• communicating with clients;

• responding to inquiries;

• scheduling consultations;

• improving website functionality;

• maintaining website security;

• detecting unauthorized access or misuse;

• complying with applicable legal obligations; and

• protecting our legal rights and business operations.

Important Commitment Regarding Claim Data

Claim Analysis Group does not use claimant information, claim documentation, or personally identifiable information for:

• advertising;

• marketing;

• customer profiling;

• sale to third parties;

• unrelated analytics; or

• commercial data monetization.

Claim information is used solely for the engagement requested by the submitting Client.

3. Legal Basis for Processing Information

Depending upon the nature of the engagement and applicable law, we process information because:

• the Client has requested our Services;

• processing is necessary to perform contractual obligations;

• processing supports our legitimate business interests in providing investigative consulting;

• processing is necessary to comply with applicable legal or regulatory obligations; or

• processing is necessary to protect the security and integrity of our systems and operations.

4. Client Responsibility for Submitted Information

Business clients remain responsible for ensuring they possess the legal authority to provide claim files, documentation, and personal information to Claim Analysis Group.

Clients are responsible for obtaining any required permissions, notices, authorizations, or consents required under applicable law before transmitting information to us.

Claim Analysis Group relies upon the submitting Client to determine what information is appropriate for submission.

5. Information Sharing

We do not sell, rent, or trade personal information.

Information may be disclosed only in limited circumstances, including:

A. To the Submitting Client

Completed reports, findings, and communications are provided only to the authorized Client that retained Claim Analysis Group.

B. Service Providers

We may utilize carefully selected third-party providers to assist with secure business operations, including:

• secure cloud storage;

• encrypted email services;

• website hosting;

• cybersecurity services; and

• other technology infrastructure.

These providers receive only the information reasonably necessary to perform their services and are expected to maintain appropriate confidentiality and security protections.

C. Legal Requirements

We may disclose information if required by:

• applicable law;

• subpoena;

• court order;

• governmental investigation;

• regulatory authority; or

• other legally binding process.

We may also disclose information when reasonably necessary to protect the rights, safety, property, or legal interests of Claim Analysis Group, our Clients, or others.

6. Data Retention

Claim Analysis Group follows a limited-retention operating model designed to minimize unnecessary storage of sensitive claim information.

Unless otherwise required by:

• law;

• litigation hold;

• contractual obligation; or

• written agreement,

submitted claim documentation is securely removed from our active operating environment following completion of the engagement within our normal operational retention period, which is generally 30 days after report delivery.

Clients remain responsible for maintaining their own permanent claim files and records.

No Direct System Access

Our operating model is intentionally independent.

Claim Analysis Group does not connect to, synchronize with, or maintain ongoing access to Client claims management systems or internal databases unless expressly agreed in writing.

7. Data Security

Claim Analysis Group employs commercially reasonable administrative, technical, and organizational safeguards designed to protect information while it is in our possession.

These safeguards may include:

• encrypted transmission using SSL/TLS;

• encrypted storage where applicable;

• restricted access controls;

• password-protected systems;

• role-based access to case materials;

• secure disposal procedures; and

• ongoing security practices appropriate for the size and nature of our business.

Although we take reasonable steps to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

8. Electronic Communications

Business communications may occur through:

• encrypted email;

• secure file transfer;

• web-based intake forms; or

• other mutually approved communication methods.

We encourage Clients to use secure methods when transmitting confidential claim information.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• improve website functionality;

• understand website traffic;

• remember visitor preferences;

• enhance website security; and

• evaluate website performance.

Most web browsers allow users to control or disable cookies through browser settings.

Disabling cookies may affect certain website functionality.

10. Third-Party Websites

Our website may contain links to third-party websites, including professional organizations, social media platforms, or other external resources.

Claim Analysis Group is not responsible for the privacy practices or content of third-party websites.

Visitors should review the privacy policies of those websites independently.

11. Privacy Rights

Depending upon applicable law and your jurisdiction, individuals may have certain rights regarding their personal information, including the right to request:

• access to personal information;

• correction of inaccurate information;

• deletion of certain information;

• restriction of processing; or

• information regarding our privacy practices.

These rights are subject to applicable legal exceptions and contractual obligations.

Requests may be submitted using the contact information provided below.

12. International Visitors

Claim Analysis Group operates from the United States.

Information submitted through our website or Services may be processed and stored within the United States.

By using our Services, you understand that your information may be transferred to and processed in the United States.

13. Children's Privacy

Our website and Services are intended solely for business and professional use.

They are not directed toward children under the age of 18, and we do not knowingly collect personal information directly from children.

14. Data Security Incidents

If Claim Analysis Group becomes aware of unauthorized access to personal information under our control, we will investigate the incident and provide any notifications required by applicable law.

15. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or operational requirements.

Updated versions will be posted on our website with a revised "Last Updated" date.

Continued use of our Services following publication of an updated Privacy Policy constitutes acceptance of the revised policy.

16. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact us.

Claim Analysis Group, LLC

11811 North Freeway, Suite 222

Houston, Texas 77060

Email: contact@claimanalysisgroup.com

Case Submissions: cases@claimanalysisgroup.com

Phone: (713) 487-7297

Website: https://www.claimanalysisgroup.com

This Privacy Policy is intended to describe Claim Analysis Group's privacy practices. It does not modify any separate confidentiality agreement, Master Services Agreement (MSA), Statement of Work (SOW), or other written agreement executed between Claim Analysis Group and a Client. Where such an agreement imposes additional privacy or confidentiality obligations, those obligations will govern the applicable engagement.