Privacy Policy

Effective Date: November 29, 2026

Last Updated: January 05, 2026

Claim Analysis Group, LLC ("CAG", “we,” “our,” or “us”) is committed to protecting the privacy and security of the information we collect and process. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (https://www.claimanalysisgroup.com/) or utilize our independent claim analysis services.

By accessing our website or submitting case files to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

As a specialized B2B service provider, we collect two categories of information:

A. Information Provided by Corporate Clients (Case Data)

To perform our core analysis services, insurance carriers, Third-Party Administrators (TPAs), and Special Investigation Units (SIUs) submit claim-related documents to us via secure email or our web intake form. This data may include:

• Claimant names, contact information, and dates of birth.

• Claim numbers, policy details, and loss timelines.

• Supporting documentation (e.g., travel itineraries, receipts, invoices, medical notes, employer verifications, or correspondence).

B. Website Visitor Data (Business Contact & Usage Info)

When you interact with our website, we may collect:

• Identity & Contact Data: Name, company name, corporate email address, and phone number when you request a case review or submit an inquiry.

• Technical & Usage Data: IP address, browser type, operating system, and tracking data (via cookies) regarding how you navigate our site.

2. How We Use Your Information

We use the collected information strictly to deliver our services and maintain corporate operations:

• To Deliver Services: To conduct independent, human-led reviews, identify fraud indicators, and verify documentation for submitted case files.

• To Communicate: To send completed analysis reports, respond to inquiries, or provide operational updates.

• To Maintain Security: To detect, prevent, and mitigate potential security threats or unauthorized access to our platform.

  • Compliance: To comply with applicable legal, regulatory, or administrative obligations.

Important Note on Case Data: We never use claim data or claimant PII for marketing, profiling, or any purpose other than the specific analysis requested by the submitting client.

3. Data Retention and "Zero-Footprint" Philosophy

We recognize the highly sensitive nature of insurance and investigative data.

• Limited Retention: We do not retain case files or claimant data indefinitely. Once an analysis brief is finalized and delivered to the corporate client, the underlying source files are securely purged from our active environments following a strict operational retention window (typically 30 days unless otherwise dictated by a specific Master Services Agreement).

• No Core Access: Because we operate with no system access and no IT integration into your insurance infrastructure, we do not store, host, or sync with your internal claims management databases.

4. Information Sharing and Disclosure

We do not sell, rent, or trade any personal or corporate information. We only share information under the following limited circumstances:

• With the Submitting Client: Completed reports and findings are returned exclusively to the authorized corporate client who submitted the file.

• Legal Obligations: If required to do so by law, regulation, subpoena, or court order, or to protect the rights, property, or safety of Claim Analysis Group, our clients, or the public.

• Secure Subprocessors: We may use highly secure, compliant infrastructure providers (such as encrypted cloud storage or email servers) solely to facilitate our operations. These partners are bound by strict confidentiality agreements.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your data, including:

• Encryption: All data transmitted via our web forms or stored temporarily in our environment is encrypted in transit (SSL/TLS) and at rest.

• Access Controls: Access to submitted case files is strictly restricted to authorized senior analysts assigned to that specific review.

While we take rigorous steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage clients to utilize their own secure, encrypted email networks when transferring sensitive files to ⁠cases@claimanalysisgroup.com⁠.

6. Third-Party Links

Our website may contain links to third-party websites (such as social media profiles or industry associations). We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party site you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

Any updates will be posted on this page with a revised "Effective Date."

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Claim Analysis Group

Email: privacy@claimanalysisgroup.com

Phone: 713-487-7297

Website: www.claimanalysisgroup.com